Return & Refund Policy

Effective Date: August 22, 2025

At WepBio, your satisfaction is our top priority.
If our products don’t meet your expectations, don’t worry — we offer a 30-day hassle-free return and refund policy.

Return Eligibility

• You may request a return within 30 days of receiving your order.
• A valid proof of purchase (such as your order confirmation or receipt) is required.

How to Start a Return

Please contact us at support@wepbio.com with your order number and reason for return.

• Once approved, we’ll send you detailed return instructions.
• Do not send items back without contacting us first, as this may cause delays in processing.

Refund Process

• After we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7–10 business days back to your original payment method.
• Processing times may vary depending on your bank or payment provider.

Exchanges

If you wish to exchange a product, the quickest way is to return the item and place a new order for the product you want.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us immediately at support@wepbio.com. We’ll make it right at no extra cost to you.

At WepBio, we’re committed to making your wellness journey worry-free. Shop with confidence — we’re always here to support you.